We feel strongly that our personal engineering backgrounds provide tremendous value to our customers. As former General Electric engineers, we know the importance of sound system design and a nuanced understanding of the performance characteristics of the various styles of equipment we offer. We make significant investments in staff training and certification to ensure that all of our technicians are familiar with our installation and service processes.

Every one of our installation and service technicians are certified by the various equipment manufacturers we carry to ensure that there will be no surprises when they come to your home.

Blue Ridge Heating and Air is a Family-Owned company with local ownership. We are accountable to you, and will do everything possible to provide you with the comfort you and your family deserve.

After accepting a proposal, this is the process we follow and how frequently we communicate with you.

• Customer signs off on estimate and provides a deposit.
• Customer communicates a want-date or date range to the seller.
• Install manager will pull the permit and schedule the install date with the customer.
• The day before the install, the Install Manager will re-confirm the install for the next day with the customer.
• The morning of the install, the Lead Installer will call the customer before leaving the shop as a final confirmation.
• After the installation is complete, final payment will be collected or monthly payments activated.
• Review the Comfort Maintenance Plan with the customer.
• Lead installer will request a customer want-date for the Inspection.
• Company office will schedule the date of inspection and inform the customer.