Terms and Conditions

Welcome to Blue Ridge Heating and Air. These Terms and Conditions (“Terms”) govern your use of our website, services, and communication channels. By accessing our website, filling out any forms, or engaging with our services, you agree to comply with and be bound by these Terms.

1. Consent to Communications (SMS and Email Campaigns)


When you provide your contact information (including your name, email address, phone number, and any other submitted details) via a form, signup tool, or service agreement on our website or offline, you expressly consent to receive communications from us.

  • Marketing & Updates: Your information will be securely stored in our database and may be used for email marketing campaigns, mass SMS text campaigns, promotional offers, and service updates.
  • Our Partners/CRMs: Text messages and automated campaigns are sent using our trusted Customer Relationship Management (CRM) tools, specifically ServiceTitan and Lead Gladiator.

2. Text Messaging (SMS) Disclosures & Compliance


We value your privacy and aim to keep our communication transparent and secure:

  • Data Protection: We will never sell, rent, or trade your phone number or personal data to third parties for marketing purposes.
  • Relevant Content Only: We do not engage in phishing or the collection of non-relevant data.
  • Security: Our text messages will never ask you to provide highly sensitive personal identifiers, such as your Social Security Number (SSN).
  • Message and Data Rates: Standard message and data rates applied by your mobile carrier may apply to any SMS communications.
  • Opt-Out: You can opt out of receiving text messages at any time. To stop receiving SMS messages, simply reply STOP to any text message you receive from us. To opt back in, reply START.

3. Accuracy of Information


By submitting a form, you agree that all information you provide to us is accurate, current, and belongs to you. You agree not to submit fraudulent contact details or impersonate any other individual.

4. Limitation of Liability

Blue Ridge Heating and Air is not liable for any delays in the receipt of any SMS or email messages, as delivery is subject to effective transmission from your network operator or internet service provider. All communications and services are provided on an “as-is” and “as-available” basis.

5. Changes to These Terms


We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted directly to this page with an updated “Last Modified” date. Your continued interaction with our forms, tools, and services after changes are posted constitutes acceptance of those changes.

Last Updated: June 2026