Customer Spotlight: Why David Calls His New ArcticFlex System “Head and Shoulders Above” Any Heat Pump
At Blue Ridge Heating & Air, nothing means more to us than hearing directly from our customers about their experiences. David, a local homeowner, shared his thoughts after upgrading to our ArcticFlex system, and the difference it has made in his home comfort is remarkable.
From an Old Two-Stage System to ArcticFlex
Before switching, David had a two-stage heat pump that operated at either 50% or 100% capacity. That meant frequent noise from both the outdoor compressor and indoor air handler. In the winter, when temperatures dipped into the 30s and 40s, the system often ran at full blast which created loud airflow and uneven comfort.
After attending one of our Blue Ridge seminars, David learned about upcoming refrigerant changes and saw the ArcticFlex system in action at our shop. Not long after, his old system failed, leaving him without heat. The timing couldn’t have been better to make the switch.
“Within two weeks of installation, I can already say this system is head and shoulders above any heat pump I’ve ever had.” – David
Quieter, Warmer, More Even Comfort
One of the biggest changes David noticed right away was the warmth and consistency of the air. Thanks to the modulating compressor and smart airflow design, the system produces warmer air without blasting high-velocity currents through the vents.
“It heats more evenly, at a lower velocity. The unit doesn’t run as long, and it satisfies the temperature more quickly.”
He also pointed out that his family can now set the thermostat higher without worrying about long run times or uncomfortable drafts.
Easy Fit, No Duct Modifications Needed
Another pleasant surprise was how smoothly the installation went. The ArcticFlex system was hooked up without the need for duct modifications. David expected he might need dampers or adjustments down the road, but so far, the airflow has been balanced and comfortable throughout his home.
Nearly Silent Operation
Living in a quiet area made David especially aware of noise. While his old unit produced compressor sounds and loud vent blasts, the ArcticFlex has impressed him with its whisper-like performance.
“The outside unit makes only a low fan noise, like the wind blowing. Inside, 80% of the time, we can barely hear the air coming out the vents.”
Even during colder weather, when the compressor runs at higher speeds, the sound never reaches the intrusive level of his old system.
🏡 Final Thoughts: “Everybody’s Happy”
When asked if there were any negatives, David laughed and admitted the only adjustment has been getting used to the new, quieter sound profile. Overall, his household couldn’t be more satisfied.
“Everybody’s happy. This is, without question, the best heat pump system we’ve ever had.”
Experience the ArcticFlex Difference
At Blue Ridge Heating & Air, we’re proud to offer cutting-edge systems like ArcticFlex that deliver comfort, efficiency, and peace of mind. If you’d like to learn more about upgrading your home’s heating and cooling, give us a call today or visit one of our upcoming seminars.
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Arctic Flex Testimonial: Transcript
Brian: David, I thank you for letting us come over here and talk to you about the new system you just got. I know it’s been in less than a month, but I’d like to know what your thoughts on it are. Do you like it? Are you pleased with it? What’s your input from this?
David: I think the best way to describe it is I compare it to the system that it replaced. I had a two-stage unit in here before. It would either run at 50% or 100%, depending on the demand at the time. And there was quite a bit of noise with the unit, both from the compressor side outside, which was near the living quarters, and then also from the air handler, from the air coming through the vents. There was a lot of velocity going on, particularly when it ran at 100%. And it did a lot of that in the wintertime, because here it gets down into the 40s and 30s to make it go to 100%. I didn’t know what to expect. I had heard, uh thanks to your seminar that you had at Blue Ridge, I had heard that there was going to be a refrigerant change, and I needed to consider making a change before then. And so when I came and you showed the new Arctic Flex system that you had installed in your shop, and we talked about it a bit, it piqued my interest. Well, subsequent to that, I came back and within a couple of weeks, the uh two-stage unit went on the blink. I lost heat completely. And so I was on the phone to get more help, more than anything,and I got good advice and we went ahead and ordered the Arctic Flex system. I was particularly interested in getting one while I could still get the 410A system because I could get it cheaper than I could after the first of the year. And it sounded like you all were going to be able to install it pretty quickly. But after it was in, and it’s been two weeks, two days that the unit’s in, I’m very impressed with the unit. And comparing it to the other heat pump system, this one is head and shoulders above any heat pump system that I’ve ever had.
Brian: You notice a big difference in the heat coming out?
David: There’s definitely a difference. It is a warmer air. It heats more evenly, and another plus is that it does it at a lower velocity. The unit, because it has a what we would call a modulated compressor, but also the speed of the air handler must be affected by that too because it’s not blowing as much air out the vents as it used to, and it runs for a shorter period of time to satisfy the temperature. So it’s got a lot of plus factors that put this head and shoulders above the standard heat pump systems.
Brian: We were also able to hook this up without doing any duct modification. Is that correct?
David: That’s what I understand. There’s probably some things we’re going to be talking about in the future, maybe about some ah dampers, things like that. I’m pleasantly surprised at the evenness that we’re getting now without touching any of that ,and so it’s perfectly livable now, perfectly comfortable.
Brian: Uh-uh.
David: I’m able to run at a higher temperature in the house than I normally would with the older heat pump system because it ran for so long to satisfy the temp before. I would run it around 68, 69 degrees. I’ve got this one in the 70s now, and it does not run long to satisfy and it makes it a lot more comfortable.
Brian: So everybody’s happy?
David: Everybody’s happy.
Brian: So do you have any, going the other side of it, the other side of the coin, do you have any negatives about it?
David: The negatives I have about it are so small. It’s just me getting used to it a little better because of the, because of the, where we live is so quiet. I guess I’m more sensitive to noise and so unable to hear the unit that runs differently, but not so much that it is aggravating at all. The outside unit makes such a lower fan type noise. I hear no compressor noise at all from it, but I pick up the fan noise only because the condenser is near the living quarters and it is a lower like the wind is blowing a little bit and 80% of the time, we can barely hear the air coming out the vents.
Brian: Excellent.
David: When it really gets cold and the compressor ruins at a higher speed, it does increase the velocity in the vents, but never to the stage that it did when the normal heat pump ran at 100%.
Brian: Excellent. Good. I don’t have any more questions. I think we’ve talked a lot about different things even prior to putting the video on. I thank you for your time. Thank you. Allow us to come over here and do this to promote this product. Thank you, sir. We appreciate it.
David: Thank you, Brian.
